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For a question about a heat pump for a home in the three council areas, use the form below. It reaches SEO-DONS LTD, which publishes this guide, and the answer comes by email.

Timing

If your question is about the higher grant band for oil and LPG homes, mention it: the band applies to applications properly made by 31 March 2027, so the answer may affect what you do next.

Details that help with a rural home

Off-gas homes raise questions a town house does not. If you can, tell us whether there is any gas meter on the property, even an old capped one; whether the oil or LPG tank is owned or rented from a supplier; roughly how much land there is around the house and whether a vehicle could reach it; and whether the house or any outbuilding is listed. Those four facts decide most of the answer.

For a question about the consortium grant, it helps to know the home's EPC rating and whether you own it, rent it privately or let it. You do not need to send income details; we can explain the tests and the council checks them.

Farms, estates and lets

If the question concerns several buildings on one holding, such as a farmhouse with cottages or holiday lets, say how many and how each is heated. Grant rules apply property by property, and shared ground loops or separate systems change the answer.

What we cannot do

We cannot visit or size a system, decide grant eligibility, which Ofgem and the councils do, or recommend a firm. We can explain the rules, the figures and what to ask the people who decide.

The publisher

Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Its entry on the Companies House register shows the registered office. There is no phone line; the form is the way to reach us.